Control-panel messages
Control-panel messages
The control-panel messages indicate the current printer status. In addition, alert, warning, and critical error messages indicate situations that might require action.
Alert and warning messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain warnings, the job might not finish printing or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the printer will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Restarting the printer might fix the problem. If a critical error persists, the printer might require service.
| Control-panel message | Description | Recommended action | ||||||
|---|---|---|---|---|---|---|---|---|
| 10.XXXX Supply Error | The e-label for one of the print cartridges cannot be read or is missing. |
| ||||||
| 49 Error Turn off then on | The printer experienced an internal error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 50.X Fuser Error Turn off then on | The printer has experienced an error with the fuser. | Turn off the printer, wait at least 25 minutes, and then turn on the printer. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 51.XX Error Turn off then on | The printer has experienced an internal hardware error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 54.XX Error Turn off then on | The printer has experienced an error with one of the internal sensors. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 55.X Error Turn off then on | The printer has experienced an internal error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 57 Fan Error Turn off then on | The printer has experienced a problem with its internal fan. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 59.X Error Turn off then on | The printer has experienced a problem with one of the motors. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 79 Error Turn off then on | The printer has experienced an internal firmware error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| 79 Service Error Turn off then on | An incompatible DIMM is installed. |
If the message persists, contact HP support. See Service and support. | ||||||
| Color disabled. Using black only | The printer has been set to disable color printing. Jobs will only print in black and white. | The printer is behaving correctly with the current settings. If you need to print in color, contact your administrator. See Restricting color printing. | ||||||
| Device error Press OK | An internal error occurred. | Press OK to resume the job. | ||||||
| Door open | The printer door is open. | Close the door. | ||||||
| Engine comm. error | The printer experienced an internal communication error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| Incorrect <color> | A print cartridge is installed in the incorrect slot. | Be sure that each print cartridge is in the correct slot. From top to bottom, the print cartridges are installed in this order: black, yellow, cyan, magenta. | ||||||
| Incorrect supplies | More than one print cartridge is installed in the incorrect slot. | Be sure that each print cartridge is in the correct slot. From top to bottom, the print cartridges are installed in this order: black, yellow, cyan, magenta. | ||||||
| Install <color> cartridge | The cartridge is either not installed or not correctly installed in the printer. | Install the print cartridge. See Changing print cartridges. | ||||||
| Install supplies | More than one cartridge is either not installed or not correctly installed in the printer. | Install the print cartridges. See Changing print cartridges. | ||||||
| Invalid driver | You are using an incorrect printer driver. | Select the correct printer driver. | ||||||
| Jam in <location> (<location> indicates the area where the jam has occurred) | The printer has detected a jam. | Clear the jam from the area indicated on the control panel. The job should continue to print. If it does not, try reprinting the job. If the message persists, contact HP support. See Service and support. | ||||||
| Load paper | All trays are empty. | Load print media into the trays. | ||||||
| Load tray # Press OK | The printer is processing a manual-duplex job, and has printed the first sides. The printer waits for you to load the pages into the tray to print the second sides. | Load the printed pages into the tray to print the second sides. See Using 2-sided (duplex) printing for more information. | ||||||
| Load tray # <TYPE> <SIZE> | A tray is configured for the media type and size that the print job is requesting, but that tray is empty. | Load the correct media into the tray, or press OK to use media in a different tray. | ||||||
| Load tray 1 <TYPE> <SIZE> | No trays are configured for the media type and size that the print job is requesting. | Load the correct media into tray 1, or press OK to use media in a different tray. | ||||||
| Manual feed Press OK | The printer is set for manual feed mode. | Press OK to clear the message and then load the correct media into tray 1. | ||||||
| Memory is low Press OK | The printer memory is almost full. | Press OK to finish the job, or press X to cancel the job. Break the job into smaller jobs that contain fewer pages. For information about increasing the printer memory, see Working with memory. | ||||||
| Misprint Press OK | Print media has been delayed as it moves through the printer. | Press OK to clear the message. | ||||||
| No paper pickup Press OK | The print engine has failed to pick up a piece of media. | In tray 1, verify that the media was inserted far enough into the tray. In tray 2 or optional tray 3, verify that the paper-length guide is in the correct position for the media size that you are using. Reload the media in the input tray and press OK to continue the job. If the message persists, contact HP support. See Service and support. | ||||||
| Non HP <color> installed | A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press OK. | If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press OK. | ||||||
| Non HP supply in use | A non-HP supply is installed, and you pressed OK to override the error message. | If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. | ||||||
| Order <color> cartridge | The identified print cartridge is nearing the end of its useful life. | Order the identified print cartridge. Printing will continue until Replace <color> cartridge appears. See Supplies and accessories for more information. | ||||||
| Order supplies | More than one supply item is low. | Check the supply-level gauges on the control panel, or print a supplies status page to determine which cartridges are low. See Using printer information pages Order the identified print cartridges. Printing will continue until Replace <color> cartridge appears. See Supplies and accessories for more information. | ||||||
| Page too complex Press OK | The printer cannot process the page. | Press OK to continue printing the job, but output might be affected. | ||||||
| Replace <color> cartridge | The print cartridge is empty. | Replace the print cartridge. See Changing print cartridges. | ||||||
| Replace supplies | More than one print cartridge is empty. | Check the supply-level gauges on the control panel, or print a supplies status page to determine which cartridges are empty. See Using printer information pages. Replace the cartridges. See Changing print cartridges. | ||||||
| Sensor Error Turn off then on | The printer has experienced an error with the top-of-page sensor. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the printer to initialize. If you are using a surge protector, remove it. Plug the printer directly into the wall socket. Use the power switch to turn on the printer. If the message persists, contact HP support. See Service and support. | ||||||
| Unauthorized <color> | A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press OK. | If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press OK. | ||||||
| Unauthorized supply in use | A non-HP supply is installed, and you pressed OK to override the error message. | If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. | ||||||
| Unexpected size in tray # | The printer has detected print media in the tray that does not match the configuration for the tray. | Load the correct media into the tray, or configure the tray for the size that you have loaded. See Configuring trays. |