| The media does not meet specifications.
| Use only media that meets HP specifications. See Print-media specifications.
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| A component is installed incorrectly.
| Verify that all print cartridges, trays, and the fuser are correctly installed.
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| You are using media that has already passed through a printer or copier.
| Do not use media that has been previously printed on or copied.
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| An input tray is loaded incorrectly.
| Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Configuring trays.
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| The media is skewed.
| The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
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| The media is binding or sticking together.
| Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
| NOTE
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Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
|
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| The media is removed before it settles into the output bin.
| Reset the printer. Wait until the page completely settles in the output bin before removing it.
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| The media is in poor condition.
| Replace the media.
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| The internal rollers from tray 2 or optional tray 3 are not picking up the media.
| Remove the top sheet of media. If the media is heavier than 163 g/m2 (43 lb), it might not be picked from the tray.
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| The media has rough or jagged edges.
| Replace the media.
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| The media is perforated or embossed.
| Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
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| Printer supply items have reached the end of their useful life.
| Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies and parts.
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| Paper was not stored correctly.
| Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
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