Solving problems with Mac OS X

Solving problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection.
The wrong printer name, IP address, or Rendezvous host name is being used. Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.

A print job was not sent to the printer that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name, IP address, or Rendezvous host name is being used. Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.

An EPS file prints with incorrect fonts.
Cause Solution
This problem occurs with some programs.
● Try downloading the fonts that are contained in the EPS file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component. Software troubleshooting

● Check that your Macintosh supports USB and has the appropriate USB software from Apple.
● Verify that your Macintosh operating system is Mac OS X V10.1 or later.

Hardware troubleshooting

● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
HP color laserjet 2700 note Solving problems with Mac OS X NOTE

The iMac keyboard is a nonpowered USB hub.

HP color laserjet 2700 Solving problems with Mac OS X