Using the HP ToolboxFX to troubleshoot print-quality problems
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
| Section
| Print-cartridge
|
| 1
| Yellow
|
| 2
| Cyan
|
| 3
| Black
|
| 4
| Magenta
|
| ●
| If a mark or spot appears in only one section, replace the print cartridge that corresponds to that section.
|
| ●
| If a mark or line appears in more than one section, replace the print cartridge that matches the color of the mark or line.
|
| ●
| If a repeating pattern of dots, marks, or lines appears on the page, clean the printer. See Cleaning the printer. After cleaning the printer, print another print-quality troubleshooting page to see if the defect is gone.
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To print the print-quality troubleshooting page
| 1.
| Open the HP ToolboxFX. See To view the HP ToolboxFX.
|
| 2.
| Click the Help folder, and then click the Troubleshooting page.
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| 3.
| Click the Print button, and then follow the directions on the printed pages.
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HP color laserjet 2700 Using the HP ToolboxFX to troubleshoot print-quality problems