Using the HP ToolboxFX to troubleshoot print-quality problems

Using the HP ToolboxFX to troubleshoot print-quality problems


From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.

HP color laserjet 2700 bgu ms02 Using the HP ToolboxFX to troubleshoot print quality problems


Section Print-cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
If a mark or spot appears in only one section, replace the print cartridge that corresponds to that section.
If a mark or line appears in more than one section, replace the print cartridge that matches the color of the mark or line.
If a repeating pattern of dots, marks, or lines appears on the page, clean the printer. See Cleaning the printer. After cleaning the printer, print another print-quality troubleshooting page to see if the defect is gone.
To print the print-quality troubleshooting page
1. Open the HP ToolboxFX. See To view the HP ToolboxFX.
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
HP color laserjet 2700 Using the HP ToolboxFX to troubleshoot print-quality problems